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FAQ

DO YOU RESTOCK ITEMS?

Yes! If you want to be notified when/if we get a specific item restocked, head to the product page and it will say, "Notify Me When Available" for each size that is currently out of stock. Simply enter your email address so we can let you know when it is back in stock! If an item is completely sold out, you may no longer see it on our website, though we still hope to restock it for you in the future! Stay up to date on all restocks by joining our mailing list, and be sure to follow Presley Couture on Facebook and Instagram.

I LOVE PRESLEY COUTURE. HOW CAN I LEAVE A REVIEW?

We are always happy to hear your feedback! You are welcome to leave us a review on 

 

Returns/ Exchanges

 

HOW DO I RETURN AN ITEM?

Returning an item is easy! We accept returns up to 14 days after receiving your package, as long as items have been unworn and unwashed, and were not labeled FINAL SALE. Please follow the instructions found here.

 

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOR?

Absolutely! To exchange an item for a different size or color, please follow the instructions found here.

 

I WOULD LIKE TO RETURN SOMETHING FOR A REFUND BUT THE CARD I USED TO MAKE THE PURCHASE IS NO LONGER ACTIVE. WHAT SHOULD I DO?

As long as you are still with the same bank, we can safely refund the original card. Your bank will then reroute the refund into your new account. If you have switched banks, we will need to issue you store credit instead of a refund. Please contact us for more information.

HOW LONG DO I HAVE TO MAKE A RETURN?

You have 14 days after receiving your package to be eligible for a refund. After that, the refund window will expire and items will be marked as unreturnable. If this occurs and you believe there are special circumstances, please contact us.

CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?

Yes! Sale items can be returned unless the item was marked *Final Sale*. If an item was not marked *Final Sale* it is eligible for return up to 14 days after receiving your package.

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

Claims for damaged or faulty items must be reported within 14 days of receiving your items to ensure proper credit. Please take pictures of the damaged area and email our customer success team at contact@presleycouture.com with the pictures and a brief description of the damage. Someone from our team will reach out to you within one business day to get you taken care of.

I WAS SENT THE WRONG ITEM, HOW DO I GET THE RIGHT ONE?

Please check your order confirmation to ensure that the item you received is different from the item you purchased. Please take a picture of the wrong item and email our customer success team at contact@presleycouture.com with the picture. Someone from our team will reach out to you within one business day to get you taken care of.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY REFUND?

Once a package reaches our facility, it typically takes 3-5 business days for our returns team to process a return. We will make sure to send you an email once your return has been completed! You will receive the funds from your refund in your account approximately 5–10 days after the date on which the refund was initiated. This can vary depending on your banking institution.

Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.

WHAT IS CONSIDERED A BUSINESS DAY?

Business days are Monday-Friday, excluding all holidays that may land on the days listed above.

SIZE GUIDE